Terms and conditions

Your terms and conditions of use

Welcome to our shop! If you visit our shop it means that you automatically accept all these terms and conditions. Please carefully read all information concerning our guidelines, terms and agreements. Nowadays it is very important to care about the information because we are living in the informational society and you can't underestimate the way information will be used and shared. Trust is the cornerstone of friendship and we appreciate your decision to choose our store. We are giving you a full access to different types of information concerning your account.

Additionally please note that our website contains numerous trademarks which can belong both to our company and third party companies. Using the logos, icons and service names is prohibited in any manner that is likely to cause confusion among our customers, and will be considered a violation of copyright law. We reserve the right to make changes to these terms and conditions at any time without prior notifications. Our company is located in Auckland New Zealand and the laws of the New Zealand shall govern any interpretation of these terms and conditions. Wholesalers cannot onsell Dollyrockets products through Trade Me or Sella.

 

Who we are

We are Dollyrockets Limited, and in these terms we refer to ourselves as “we” or “us”. Our company number is 1932723. We are located at 44 Flintridge Drive, Flatbush, Auckland, New Zealand. Phone +64 9 965 3404.



Delivery

We might send your order in one or more deliveries. If you want to return anything please see the Returns section. You can cancel any part of your order that you are waiting on before it has been dispatched, please read the Cancellation section for conditions.We quote expected delivery times in good faith but these are estimates and we are not bound by them.

When ordering within New Zealand you must select the carrier option that best matches the destination of your goods. We offer a fixed price delivery fee for retail orders. For whole sale orders we will contact you if the quantity and weight of the goods makes it prohibitively expensive and negotiate options. This will be clarified in the terms and conditions for wholesale accounts.

 

Wholesale orders which contain bottles incur an additional charge of $2 per box of 10 North Island and $3 per box of 10 South island, this charge is included in the bottle price and does not appear as part of the shipping fee.

 


Returns

To return goods please send an email to sales@dollyrockets.co.nz and quote your invoice number. If you’ve received the wrong goods or they been damaged in transit, you’ll need to let us know within 14 days of receiving them - otherwise, you agree that the correct goods have been delivered and that they are in good order (this doesn’t affect any Consumer Guarantees Act rights). You may return a product within 7 days for any reason provided the goods are unused, unopened and in the same condition as received. You’ll need to pay the cost for returning the item, and we recommend tracking and insurance for your safety, because you are responsible if any item is lost or damaged while being returned to us.


Cancellations

You can cancel any item before it has been dispatched, however, a re-stock fee may apply in certain circumstances. You must cancel in writing by sending an email to sales@dollyrockets.co.nz.


Payments and overdue amountsWe don’t have to provide you any specific goods or services until you have fully paid all money that you owe us. This means that we can apply money you’ve paid on a current order to an earlier unpaid invoice - and your current order may be held up until all the money you owe us has been paid.

On overdue amounts you will have to pay any costs we incur (including debt collector fees and legal fees on a solicitor-client basis).

 

Credit Terms

These apply to wholesale customers approved by us. Whole-sale customers on account must pay by the 20th of the month following delivery of your order. If an order is split shipped, this applies to the goods that have been delivered.

Credit limit: We will notify you of your credit limit when we approve your application - this might be different from the limit you requested. We can change your limit at any time at our discretion. Our discretion is our sole discretion and we can do any of the following at any time without prior notice:

Refuse to grant credit.
Suspend, withdraw or discontinue credit.
Require a fresh credit application and/or guarantee(s) to be submitted.
Selectively withdraw any discount offering

Risk and retention of title

Risk (including any insurance responsibility) passes to you when you collect the goods (or they are collected for you); or when they are dispatched to you (this includes when we or our supplier releases the goods to a carrier to send to you).

We retain ownership of all goods supplied until we have received full payment for all goods supplied to you. You agree to do anything necessary (including signing documents) to enable us to protect and register our security interest.

 

Stock levels

All goods are subject to availability.

 

Prices

We can change our prices at any time before accepting an order. Also, we can change our prices without prior notice.

 

Errors and Omissions (Mistakes!)

We pride ourselves in getting things right, but sometimes errors and omissions (mistakes) might occur with any of our advertising, quotes, invoices or acknowledgements. Due to our administrative processes, mistakes might be discovered up to 30 days after the goods are delivered to you. If we discover a mistake we’ll let you know promptly, and give you the option of returning the goods for a full refund.

 

Acts of God and things outside our control

We won’t be responsible to you for any loss or damage directly or indirectly arising from or in connection with an Act of God or anything beyond our control.

By “Acts of God and anything beyond our control” we mean all the usual things (earthquakes, fires, floods etc.) as well as: armed conflict, labour disputes, civil commotion, government intervention, transport delays, accidents, serious illness, shortages with materials, goods or facilities, and anything else beyond our reasonable control.

 

Consumer Guarantees Act

If your purchase is subject to the New Zealand Consumer Guarantees Act 1993 (Act) then:

a) If you’re acquiring the goods (or services) for the purpose of a business then you agree that the Act doesn’t apply; and
b) If you’re acquiring the goods (or services) for a non-business purpose then these terms will be interpreted subject to the Act and nothing in these terms will limit your rights under the Act.

 

In either case, we do not provide an Express Guarantees as defined in the Act.For more information about the Consumer Guarantees Act click here.

 

Liability

You should make sure that the goods or services ordered are fit and suitable for the purpose they are required, because we don’t provide any guarantee or make any representation regarding fitness or suitability for purpose, merchantability or otherwise. Accordingly, we exclude all liability we might otherwise have to you.

If we are ever held liable to you, our liability is limited to our choice of providing you a refund or replacement.

We will not be liable for any loss of profits or any indirect or consequential loss, even if the possibility of such loss has been brought to our attention.This clause is subject to any rights you may have under the Consumer Guarantees Act.

 

Formation of contract

Our website and advertising are only an invitation to treat. When you order (online or otherwise) this constitutes an offer by you to buy in accordance with these terms and conditions. Our acceptance occurs (and the contract is formed) when we dispatch the goods to you.

 

Entire Agreement

When we accept your order then these terms and conditions, together with any additional terms we’ve advised you of or agreed to in writing*, is the entire agreement between us. You agree that there are no other understandings, representations or warranties forming a part of this agreement. In particular, if you have any special instructions that are inconsistent with or qualify these terms, then we’ll try to accommodate, but you accept that they’re not binding on us.*This includes by email.

 

Using information about you - Privacy Act

Personal Information: We do not share our customers personal information with third parties for any reasons. 

Wholesale customers on account authorise us to use any information we have about you, and to collect information about you, for any reasonable purpose related to our business including: obtaining credit reports, registering security interests, reporting overdue debts to debt collection agencies or credit reporting agencies.For more information about your right of access to and correction of information held by us please refer to the Privacy Act 1993. Subject to the Privacy Act, a fee for retrieval and correction of information may be charged if appropriate.


Other legal stuffGoverning law - The contract (and these terms) are governed by the laws of New Zealand. If we waive one default it doesn’t mean that we waive of any later default (even if it’s the same type of default). If we fail to exercise any right (or delay in doing so) it doesn’t mean we waive that right.

No assignment- You can not assign or transfer this contract without our prior written consent.

Wholesale orders under $150 incur an additional $6 plus GST handling fee.

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